Support

How to reach us

Nearstep is made by Ternmade, an independent app studio. Support is by email and is answered by a person, not a chatbot. There is no live or emotional support line.

Email ternmade@outlook.com. Write in English or Portuguese.

Replies come by email from the same address. We don’t promise a response time.

What helps us help you

Tell us which phone you use and its system version, what you tapped, and what you expected to happen.

For a purchase question, tell us which store you bought from, App Store or Google Play, and whether Restore purchase in Settings changed anything. Don’t send receipts with card numbers or your full address.

What not to send

Please don’t send your notes, your preparations, names or anything about your situation. We can help with the app without reading your words, and we would rather not hold them in an inbox.

Purchases, sample and restore

Full guidance is a one-time purchase handled by your store. The seven-day sample is free and starts only when you choose it. Restore purchase in Settings brings access back on the same store account; it doesn’t bring back words saved on another device.

Refunds are decided by Apple or Google under their own policies. We can’t issue them ourselves, but we can tell you where to ask.

Your words and this device

Your words are stored on your device only. If you lose the device or delete the app, we have no copy to send you. Export in Settings makes a readable copy in a place you choose.

Not an emergency service

Nearstep is practical support, not therapy or crisis support. If you are in immediate danger, contact local emergency services or someone you trust.